Refund Not Received

[RxbbieA]

I requested a refund and as expected the seller did not respond by the deadline 26th April. Why haven’t I been given the refund yet?

[PayPal_Nicky]

Hi RxbbieA,

Sorry to hear seller did not refund back to you. If you haven't received your item, the item you received doesn't match the original product description, we have a dispute process to help you and your seller resolve the issue in a friendly way. You have up to 180 days after you sent the payment to file a dispute.

Here's how to open a dispute:

1. Log in to your PayPal account.
2. Click on the transaction you'd like to file a complaint about.
3. Click Resolution Center near the bottom of the page.
4. Choose which type of issue you would like to report.
5. Enter the details of your complaint.
6. Click Submit.

After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click on the transaction you'd like to file a complaint about.
3. Click Resolution Center near the bottom of the page.
4. Choose which type of issue you would like to report.
5. Enter the details of your complaint.
6. Click Submit.

We will contact you if we need additional information. We will try to make a decision within 30 days.

To check the status of your claim, log in to your PayPal account and visit the Resolution Center.