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Refund NEVER received!

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Contributor

Refund NEVER received!

On August 14th, I filed a claim against Rhinestone Candy Accessories for an order placed on June 17th and never filled.  I was advised that the claim was ruled in my favor and a full refund would be issued to my bank account.  PayPal shows that on August 24th a payment reversal was reported but the money has NEVER been put back in my account.  I've even had my banker check behind me, it's not there!  And now, I cant get anyone from PayPal to respond to my questions and messages.  Can anyone please offer help as to how to get someone from PayPal on the phone?!?!?!?!?!