Refund Issue

[AmIRite]

I ordered fitness equipment from a local small business which I found through Facebook marketplace. The website at the time said that the stuff was made in Canada and that it will take 3-4 weeks to ship to me (none of which was true). I decided to buy it on November 1, 2020 but I have yet to receive my product. The website, I bought it from was a Shopify website. I have constantly asked him where my shipment is, but I keep getting generic answers via facebook. I did not get any shipping information or tracking number or and estimated date of arrival. He told me that the ship had left, but now he is telling me that it has only been a a week or so since the ship has left from China. I paid over a $1,000 dollars for this and I still do not have my product. I called the person I bought it from and told him that I would like a refund and that I have opened a case with paypals resolution center. He refused to give me a refund and told me that I signed an agreement when buying the product that there will be no refund and everything is final sale. I would like some help on how to navigate the situation.

[kernowlass]

@AmIRite 

Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/ca/for-you/shop/refunded-returns