Reference ID: PP-009-295-355-025

[miriahmed]

There is a problem with this ID in my account, and limited access. How can I solve it? Help please

[kernowlass]

@miriahmed 

Normally to resolve any issues paypal direct you to the resolution centre to upload documentation.

[miriahmed]

Yes of course, but when I try confirm or update any information it says you can not use your account anymore. I just want to take my money from balance

[kernowlass · Accepted solution]

@miriahmed 

OK, you didn't say it was a permanent limitation, in that case..........

Paypal holds your funds for 180 days as that is the same timeframe that buyers have to open paypal disputes.

So if no disputes are opened against you in 180 days then you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes Paypal request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so.

[miriahmed]

I am happy to know that they will give my money back after 180days. I am foreign and dont live in America, so I dont have American phone number. I will just wait for 180days. Thank you so much! Regards!