cancel
Showing results for 
Search instead for 
Did you mean: 

Recieved an item I did not purchase and requested a refund but PayPal favored the seller

Highlighted
New Community Member

Recieved an item I did not purchase and requested a refund but PayPal favored the seller

I bought a product online the other day a website for drills and other utilities , i had purchased a set of drills but instead received a pair of fake ray bands from China post which I have no understanding of that was the package that was meant for me or if I was scammed and had nothing of so what set of drills being delivered to my address
1 REPLY 1
Esteemed Advisor

Re: Recieved an item I did not purchase and requested a refund but PayPal favored the seller

@CozyBoy951 

 

Did you file the right dispute? You're supposed to file a Significantly Not As Described (SNAD) claim, NOT Item Not Received (INR).

 

Please contact customer service for assistance to change your claim if it was incorrect:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂