Recently scammed by Paypal and a Chinese Seller, Can't get a Paypal customer service rep on phone

[AlexZed546]

Hey, I have recently been scammed by paypal and a chinese seller.  They advertised a remote control boat, and sent me a piece of plastic.  I elevated a dispute to a claim, and now paypal came back with a resolution that involves me paying to ship the item back to China.  This is obviously unacceptable, the seller committing the scam should have to pay for shipping.  Also, my refund is conditioned on the seller reporting that the item was returned, which is almost comically inadequate as this seller has no incentive to do so, as they want to keep the money.  I tried paypal customer service, and after sitting through a robocall, they say that they are not taking calls of my type at this time.  Being as paypal has put a time limit for when I can respond to the offer for a refund, I have been backed into the corner.  Paypal's logo's are all over this companies website, and they seem totally ok to keep facilitating this scam so they can get their percentage.  Does anyone know how to get in touch with a person that works at Paypal, and not a bot?  Does anyone have any experience with this, I am sure I am not the first person to go through this process?

[kernowlass]

@AlexZed546 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.