Received fake trainers

[CaptainChaosX2]

Hi,

I ordered some "Jordan Air" trainers for my son to give to his girlfriend for her birthday. I found some on a very genuine looking website and ordered them.

Nothing arrived for ages, and I got no reply from the seller's website, so I started a claim.

The day after PayPal sent me an email saying they had been shown a shipping document for the trainers and were closing my claim, the trainers arrived and were incredibly badly made and fake, looking nothing like the trainers ordered on the website.

I am trying to file another complaint about the trainers, but I keep coming up against brick walls on how to claim for receiving fake items.

Any ideas on how I should proceed? Obviously, I don't want to just return the trainers, as that'll be the last I hear from anyone, but thought that going through PayPal might be the best solution.

Any ideas on where I can do this?

Thanks

Ian

[kernowlass]

@CaptainChaosX2 

Another of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?