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Received fake item and asked to return to China

koziol1
New Community Member

Received fake item and asked to return to China

I'm being told by paypal to return the item I was send back to China. The shipping alone would cost more than the item. What am I supposed to do here?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Received fake item and asked to return to China

@koziol1 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.