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Re open case

SOLVED
Contributor

Re open case

Ive opened a case to chrageback money.

the other user didnt answer

the case still got closed for no reason

trying to repoen it and i get this msg:

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1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Re open case

@erik11747 

 

x1 dispute per transaction.

 

@Aylet 

 

Was it a chargeback or unauthorised transaction?

You are only allowed x1 dispute per transaction but if you opened unauthorised by mistake then you could try phoning c.s. and see if they will allow you to open a dispute for non receipt of item OR item received but not as described?

That is unless you used the friends / family option to pay?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
5 REPLIES 5
Highlighted
Contributor

Re: Re open case

try to make a new case

Esteemed Advisor

Re: Re open case

@erik11747 

 

x1 dispute per transaction.

 

@Aylet 

 

Was it a chargeback or unauthorised transaction?

You are only allowed x1 dispute per transaction but if you opened unauthorised by mistake then you could try phoning c.s. and see if they will allow you to open a dispute for non receipt of item OR item received but not as described?

That is unless you used the friends / family option to pay?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Re open case

Was it a chargeback or unauthorised transaction?   Chargeback

You are only allowed x1 dispute per transaction but if you opened unauthorised by mistake then you could try phoning c.s. and see if they will allow you to open a dispute for non receipt of item OR item received but not as described? 

 

That is unless you used the friends / family option to pay? No i havnt

Contributor

Re: Re open case

paypal always has to verify every transaction

Esteemed Advisor

Re: Re open case

@Aylet 

 

OK then if it was a chargeback that means you didn't open a paypal dispute but went straight to your card issuer and filed a chargeback?

If so then you would have to ask your card issuer why they closed it.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.