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A dispute was resolved by PayPal when the seller confirmed delivery, but I didn't receive it. When I filed a claim with the shipping company, UPS, they couldn't confirm the delivery and closed the case as a lost package. Oddly, although I used PayPal to pay for the purchase that has my correct information, the ship-to address the vendor used was to another person at some random address. I supplied the UPS claim information with the PayPal dispute, but it's unclear whether PayPal viewed the attachments. They only reference the communications with the seller in the case resolution notes. I followed PayPal instructions to re-open the dispute, but there are no options to escalate to a claim or appeal a dispute. I think the selling company may be fraudulent, as they never reply to emails and the phone numbers are either bad (invalid area code), or are attached to some poor individual in NC.
How do I get in touch with a person at PayPal to talk with on this, and at least get a walk-through with them of the information they received vs. what I received?
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Thanks for the guidance. I do have verification from UPS that the shipper provided the wrong address. I'll update this thread with any progress. BTW, I tried to chat via PayPal on this, and was transferred, but no one else at PP picked up the conversation.