Re Buyer Protection
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Hello ,
hoping someone can advise me. I bought an item from a Chinese company, however when the goods arrived I found it to be significantly different to what was ordered. The seller would not offer any refunds etc.. when i lodged a dispute with Paypal, I was told that I will need to send the item back to China at my own cost and they will refund it.. the postage cost is almost 50% of the total cost of the item I paid for. My question is why is paypal forcing me to send the item back to the seller , in the first place they sent an item completely different to what was ordered. This is very disappointing in the first place, as I have been a pay pal customer for a very longtime. Is there anyway to fight it ?. or should I be going to ACCC/Fair trading & lodge a complaint .
thanks
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Disputes
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In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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