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Random unauthorised transfers

New Community Member

Random unauthorised transfers

 

Hello all,

 

As you can see, the other day I woke up to these 3 transfers which I have no knowledge of authorising or what initiated them. I did not transfer any money from my bank to PayPal or vice versa and nothing has entered my bank account. Therefore I've effectively lost £21.97 and this is true - my PayPal was at a negative balance until I received some purchases.

 

Screenshot 2019-01-12 at 14.50.02.png

 

So what is this? Has anyone experienced similar? I've contacted PayPal via Twitter but they seem to be ignoring my messages as it's been 3 days...

 

Thanks,

Alfie

2 REPLIES
Volunteer Advisor

Re: Random unauthorised transfers

@alfiemate

 

Your screenshot won't show up until approved by the mods probably on Monday so............

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Random unauthorised transfers

According to @kernowlass, the image won't be approved until Monday. Essentially it shows 1 crediting transaction of £21.97 then 2 debiting of the same amount. All labelled as transfers between my PayPal and my bank account.