Raising a Dispute when Paid by Card Using PayPal Checkout

[Rossatron]

Hi,

I've searched and also tried contacting PayPayl but not getting any responses due to CV-19 situation so hoping someone in the community can help.  I bought an item from a website that used PayPal checkout, I used the email I use with PayPal, but checked out using my credit card.  I can't see the transaction in my PayPal account, so just want confirmation of how to raise the dispute.  My credit card company state it should be with PayPal as the transaction is prefixed with PayPal, but I can't find anyway of doing it on PayPal as the transaction doesn't show.  

Has anyone else experienced this and can they point me in the right direction?  

Many thanks

Ross

[sharpiemarker · Accepted solution]

@Rossatron 

The only way to open a dispute through PayPal when guest checkout was used is to contact PayPal customer service and providing the receipt ID number off the PayPal email receipt.

Response is going to take longer due to Covid-19.

https://www.paypal.com/us/smarthelp/home

Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.

Or try Social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

[Rossatron]

Thanks for helping.  I'll contact support then- hopefully it won't take too long - and won't checkout that way again!

[Tata12]

Hi, i was wondering if you were able to resolved this? I have the same issue at the moment

[Rossatron]

Hi, Yes- I had to raise with PayPal directly as per the instructions above. It took quite a long time but they gave me my money back in the end. Good luck!

[Tata12]

Thank you! I’ll try to do the same.