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RBOX TV Will not cancel my supscription

New Community Member

RBOX TV Will not cancel my supscription

Hello, I sent RBOX TV a cancellation on 12/11/2019. They still billed me again in January. I contacted them again and they responded in text that they cancelled there service also and that I need to contact paypal.

My receipt number is XXXX-XXXX-XXXX-XX23 The transaction will appear on your statement as PayPal * PAYPAL *NEWCABLEUSA. I want this cancelled and I do not want them billing me again...

Anyway I can get this cancelled?

2 REPLIES 2
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Esteemed Advisor

Re: RBOX TV Will not cancel my supscription

@dturner29170 

 

Go to your automatic payment page, its where you cancel all billing agreements/subs:

 

Go to Account Settings (gear icon) > Payments > Manage Automatic Payments

Select merchant on left, click Cancel on the right.

 

Will have to contact the company to get a refund of that billed payment as canceling it from the above won't.


Kudos & Solved are greatly appreciated. 🙂
Contributor

Re: RBOX TV Will not cancel my supscription

Same thing happened to me. I canceled an automatic payment three days ago but payment went through today. I contacted the merchant and filed a dispute claim. Earlier today the company refunded my money. I have an email stating that I canceled three days ago, too