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I apologize for the negative experience.
We offer to cover up to $30.00 for return shipping. If the shipping company is stating the return address isn't valid, please check with another shipping company or provide documentation from the shipping company that the return address isn't valid and we can review to see what other options we have to resolve the issue.
I hope this information helps!
I've had the same problem. I purchased a quilt through them for Christmas, was charged for it, and have never received the item. I lodging a dispute against them.
I had purchased quilts also. I started my dispute with Paypal in December. I was persistent with them and finally over this past weekend they refunded the money that was paid. I could not find the website any longer on line; my shipping information Amelia quilts provided was deleted. The company says and shows they are out of Oregon but they are not, they are out of CHINA> That company provided a tracking number to paypal. I checked on line and also called DHL. a shipping label was electronically entered but nothing was ever shipped or dropped off or picked up, only a label. I went back and forth with Paypal but in the end, persistence paid off for me and my money was recouped. I called and called and spoke with PAYPAL consistently. NOT EMAIL.
I'm going through this right now. I emailed the company and no response. I bought 5 quilts. Now I've opened a case with PayPal. Absolutely terrible.