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When I spoke with PayPal they said they would open up a case and make sure I received my money back. When I told them I may have to notify my bank, they said there would be no need to. They said it would take up to a few days to a week to get my return. They also asked me if I still wanted the quilt? I told them absolutely not because the site does not exist anymore and this was a scam and they should look into it!
I filed a complaint with BBB, internet crime, and FTC. I'm not letting this go. I'll keep after them until I get my money back.
I also filed an appeal with my credit card company. They need to know how PayPal is handling (or rather NOT handling) things!
I called earlier today and with the wait times and all I was on the phone for over an hour but it was sooo worth it. They are aware of this scam and yes I will be getting a refund. I was so horrified by the quilts that I was floored. I'm so glad that I called. Got great results. This is why I use Paypal and I am so greatful for them.
I'm sorry to hear of the frustration with the dispute process.
If you have any questions or concerns with your dispute, please feel free to reach out to us so we can further review the dispute and see what options we have to help out.
I hope this information helps!
PayPal has chosen to cherry pick who receives a refund and who does not. Every single person who filed a dispute should have their money refunded for either item not received or not as advertised. For lack of a better term, I received a $55.00 piece of crap in January, not to mention extra money needed to purchase another gift. I have filed a complaint with Internet Crime Complaint Center and made mention of Facebook allowing a deceptive ad on the site without proper vetting, as well as PayPal for the numerous complainants. Upon the reopening of the government, I will also be filing a claim with the FCC.