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Go here to file a formal complaint......it tells you where to to the Internet Crime and the FTC...I am not stopping with PayPal either....they do not want to refund my money....so formal complaint and my Financial Institution is involved now I am sending PayPal every email that this lowlife company's sent to me....bonbarding them with it.....they sided with these people so don't let them win...
When I spoke with PayPal they said they would open up a case and make sure I received my money back. When I told them I may have to notify my bank, they said there would be no need to. They said it would take up to a few days to a week to get my return. They also asked me if I still wanted the quilt? I told them absolutely not because the site does not exist anymore and this was a scam and they should look into it!
I filed a complaint with BBB, internet crime, and FTC. I'm not letting this go. I'll keep after them until I get my money back.
I also filed an appeal with my credit card company. They need to know how PayPal is handling (or rather NOT handling) things!
I called earlier today and with the wait times and all I was on the phone for over an hour but it was sooo worth it. They are aware of this scam and yes I will be getting a refund. I was so horrified by the quilts that I was floored. I'm so glad that I called. Got great results. This is why I use Paypal and I am so greatful for them.
I'm sorry to hear of the frustration with the dispute process.
If you have any questions or concerns with your dispute, please feel free to reach out to us so we can further review the dispute and see what options we have to help out.
I hope this information helps!