Paypal's entire dispute claim system is automated. No human being looks at these disputes. If it doesn't follow the rules they have set up, your case is denied. What that means is the seller only has to send a reply - it does not matter what they reply, only that they reply and then you are denied. My case does not even show any replies and I was denied. You call customer service, you get India or Mexico. Ask for a supervisor and they just transfer you to another agent in the room. I got one to admit that there are no supervisors. They are not allowed to give out any phone numbers to headquarters - actually what they say is that headquarters does not have phones! Can you believe that!
I set up a dispute through my bank. These **bleep**ers at Paypal are not getting away with this **bleep**. They have a guarantee policy, then they are goddamn going to follow it. Yes, they enable the fraud. And they don't give a **bleep**. Another company that has gotten too big for it's britches and doesn't give a **bleep** about their customers. I'm done with Paypal after this. If I buy anything, I will find another service to pay for the items.
