Quick question

[Rigdawg38]

I ordered a set of fairings off a company, he told me he could get it exact color I sent him, his first attempt was a fail by a long shot second attempt another fail, well after a long wait he sent me pictures of a pink that was close enough so I agreed on the color, the picture was enhanced and when I got my product it wasnt even close to the color he sent me the picture of...so I made a dispute and they told me to ship it and I'll get a refund...is he responsible for paying for the shipping due to it being $200 and his dishonesty and lies? Edmonton canada

[kernowlass]

@Rigdawg38 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/ca/webapps/mpp/returnshipping

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
You can also take your own legal action to recoup return costs IF they are in the same country and you have something like a small claims court or similar?