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Contributor

Question

My account has been compromised and somebody made big purchases on an apple device, the transactions are still pending what should I do? I removed now my bank account and everything I even mailed the support. Anyone knows what to do in this situation? (I can't cancel the pending orders i don't know why)

3 REPLIES 3
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Esteemed Advisor

Re: Question

@fuukra 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
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Contributor

Re: Question

I keep trying to remove my bank account but it says that it's removed and when i refresh the page the Bank account is still there

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Moderator

Re: Question

Hi @fuukra,

 

I'm very sorry to hear about the unauthorized access. Bank accounts that have been used in a recent transaction cannot be removed. A transaction that has already been made would not be able to be halted by removing the bank, in any case.

 

I'm sorry for the inconvenience you've experienced. I hope that you have followed the steps that @kernowlass suggested to report the activity to PayPal so it can be investigated and rectified.

 

Olivia

 

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