Question

Richard211
Contributor
Contributor
So i messed up and i put the wrong birthdate and now i cant change it because my account is limited is there a solution?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Richard211 

 

If you opened the account underage then you would never be able to use that account again.

You would need to wait until you were 18 and then contact customer services to see if they will let you open a new one.

If they let you (they don't always) then they may transfer any funds for you to the new account at the same time.


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Richard211
Contributor
Contributor
But i am not underaged i just made a mistake i did not realize that i put the wrong birthdate and i have 18 dollars and i need them
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Richard211 

 

ok in that case you should be able to sort it out with customer services.

They will probably tell you to open another account with the correct birthdate and then they may be able to transfer those funds over for you.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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