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Question about a purchase from Shenzhen Weiling Network

jennicdn
Contributor

Question about a purchase from Shenzhen Weiling Network

Hi there as one day I was on facebook and a ad came up for a Shenzhen Weiling Network for a mini saw is what it was. I ordered it as It was coming from a Paypal account, I felt safe. Its been over a month, i contact them, i get different stories, too we found your parcel, next email, we delivered it to you in las vegas, Im in canada ontario. Then he told me that there was a problem that someone  had the same name as me, now its i cannot find you in our system. I have the reciept they sent me and sent it back to them, in my bank account it says Paypal *W* and then a number. Is there anything you can do to help me get my money back? Canada Ontario

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Question about a purchase from Shenzhen Weiling Network

@jennicdn 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
jennicdn
Contributor

Re: Question about a purchase from Shenzhen Weiling Network

I may have not said my problem right. They had the PayPal account that took it out of my bank account.  I also have paypal but I used my bank account, they said it would be from paypal, so i thought maybe I can trake them through that.. The transaction does not show up for me on my paypal so i cant claim a dispute because i have nothing to click on. Can I still get help from paypal? I got another letter they said it was mailed now to canada to go ask my local postal people. I did and no such package has come for me. 

kernowlass
Esteemed Advisor

Re: Question about a purchase from Shenzhen Weiling Network

@jennicdn 

 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.