I purchased a headphone amplifier that was built and shipped from China on August 4, 2020. I used this product after receiving to listen to music every day; however, it failed operation after approximately 40 days of daily usage. It has a one year warranty from the manufacturer, and I contacted both the manufacturer and the online store for help. I was told to ship the product to a repair shop in my country (USA), and I shipped it Fedex with signature confirmation. The repair shop received it on October 22, 2020. This repair shop has had the unit and continues to have it today without it being repaired.
I filed a dispute with PayPal over this incident, and I also escalated it to a claim. I paid over $1,000 US dollars for this item that failed in very short time. I am finding that PayPal does not allow disputes when 180 days have passed since the purchase, and fortunately I opened this dispute in time. I am curious on what will happen next in this scenario. I lack all confidence that the repair shop will fix the broken item. They have had it now for over three months.
My question-- any idea of the chances of PayPal ruling in my favor over this incident? I have fulfilled my obligation as a buyer, and I cared for my product per the instructions. I also paid the shipping cost to the repair facility where it still remains today. My expectation is that the seller pay the shipping cost from the repair facility back to China for a return.
