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I bought a pile of polyester jumpsuits for a 70's themed dealio.
I got a package - one item. emailed. they said they sent two packages and to stand by.
Went on vacation - the other package arrived. One of the items was not what I ordered. In fact all of the items were way lower quality than what was portrayed on the website. They got back to me, and offered me a refund or to reship the dress I originally ordered. after waiting 6+ weeks, i said refund. Then they told me that they would only refund 50% of the value of the dress and after a slew of emails, the said if i sent back the whole order (To CHINA) they'd refund 10% of the value of the order.
So I start escalating a claim through PayPal. and I am awarded a refund. But the return has to be received to an address IN CHINA. NOT New York. and I need a tracking number - and the cost of that is more than half of the cheaply made sack of garbage clothing I purchased.
I am a relatively seasoned internet shopper, and apparently these Chinese companies fake consumers out by declaring they are located in American cities and this is pretty normal and average practise. This is my first time with a company who is so utterly and blatantly dishonest, unethical and gross.
Lesson learned. But what can we do as consumers to protect ourselves. These companies are totally sleezy
And what can we do to get these people shut down? PayPal, you're receiving your fees from the sale, so I can't imagine you care much about the level of ethics in these transactions. But this isn't ok.
I am sorry about the frustration this issue has caused you. Although i am a regular online shopper myself, i do avoid stores such as the one you mentioned. Avoiding these in the past few years made my shopping experience far better. Since you are interested in chinese products, i recommend you to shop from Aliexpress, one of the leading and largest e-commerece business you probably heard about. You can purchase almost anything there. Sellers are very friendly and professional, i myself had purchased bunch of stuff from there and so far i haven't had any complaint. Once one of my order wasn't delivered right on time and the seller refunded me without a question.
About shutting them down, even if you do, they will always come back with a different branding or name.
While waiting for my parcel to arrive, I am wathcing the awful reviews pour in. Looks as though these scammers are pros preying on those who don't know that they are new...and then pop up again as something new and improved.
Thanks for commiserating with me.
In the meantime, PayPal told me to contact the credit card company and see if they would reverse the charges on the item I never received. At least that happened and I am getting something back at a fair rate. Sad that the jerk seller didn't get raked over the coals, but oh well. Winning doesn't mean justice every time!
In addition, I had no idea this company was a Chinese company. Their website says explicitly that they are located in New York.
It wasn't until I received the packages and escalated the claim that I learned that the company is actually based in China.
This is how they make money - I feel slimed!
But hey, I got resolution. I can move on now
Looks lik e they are dropshipping business. They may locate in US but they simply purchase the goods once they get orders. Meaning you are not purchasing the product directly from manufacturer, you are purchasing via third party which means you are not getting a good deal either.
Anyway, glad you got a resolution through paypal.
#metoo was scammed by this awful company. I purchased an outfit that I thought was a jumpsuit and it was described as one. When I received the item it was super cheap and cheesy looking and did not look nothing like described. I reached out to the company and it took forever for me to get some scam type email response. They finally sent another email stating I can return but must send to a Chinese address. That is crazy. I filed a claim with PP and they denied my claim. I am just very unhappy and very disappointed that paypal will allow a scam company such as this. DO NOT ORDER FROM THIS COMPANY. SCAM SCAM SCAM