Qualifications of a billing dispute

[Maximums]

I opened a case for fraud/false advertising, where the seller lied about advertised details pertaining to changing an order. 

PayPal has replied back stating "Your billing dispute doesn't match our qualifications for a billing dispute" 

How on Earth does fraud/false advertising not match the qualification for a billing dispute? 

[laskylove715]

Did you have any luck appealing their decision??  I received the same reply from PayPal, appealed it and then received the same generic email about a week later.  I don't understand what qualifies as a dispute then...?

[User119]

I paid a $100 for an item I never received. Was sent a tracking number for some item that arrrived to my home nearly a week before I paid for the item. That by the way is not even possible. I was denied twice after Appealing. What?!

[Jennybeuth]

What are the qualifications for a billing dispute?

[Ragnar_Lothbrok]

Good day @Maximums & @Jennybeuth 

I am very sorry to know that.

Please contact Customer Service via chat/email to file an appeal. To get there, kindly click help / contact bottom left of Paypal pages for options available for your country. OR, you may also consider contacting Customer Service via Facebook or Twitter. You can send them a personal message from their facebook or twitter pages.

Facebook: https://www.facebook.com/PayPal
Twitter: @AskPayPal

Note: There is a slim chance getting an immediate response as we are in skeletal schedule due coronavirus emergency. 

I greatly appreciate your patience on this.

Hello @laskylove715 

To view the qualification, please...

• Click 'Legal' at the bottom of PayPal pages
• Choose your country
• Click PayPal Account User Agreement
• Click on Menu on the upper right corner
• Click Sending money and buying
• Select Purchase protection

***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe! ☺

[Jennybeuth]

Thanks for the info. I THINK I know now how to lodge my appeal!

[jnobody3]

I purchased 2 items I thought were at a fair price considering they were overpriced elsewhere. As soon as paypal sent my money to a chinese account and payment was still pending I tried to cancel the purchase, paypal did not respond and my money went. There were none of the so called cancel a pending payment button I have always read about. Note the items I purchased are often counterfeited in China 

I researched, now that I knew I unwitting purchased outside of the US, QUIZEVERX  a online market place. One of their email addresses I found was associated with scammers from all over China. ScamExperts confirmed that they were indeed scammers.

Does this sound like a billing dispute?    I ask because I am appealing it with proof from email from seller and scam experts

[eamonnm]

It seems to me that this "DOES NOT QUALIFY AS A BILLING DISPUTE" is just a ruse on the part of PayPal to side set issues of false billing and corruption by their merchants, while keeping their % of the sales price which they would forego in the event of us 'suckers' being refunded. SHAME ON YOU PAYPAL