Put in wrong amount for refund dispute, how can I change it?

Joeydct81
Contributor
Contributor

I received an item that was faulty, so I opened up a resolution dispute. But instead of doing the full amount I accidentally clicked on partial amount for a refund. How do I change this?

 

I don't know if I can close and re-open a new case since I don't see any options to edit the resolution. 

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2 REPLIES 2

PayPal_Rich
Moderator
Moderator

Hello @joeydc81,

 

Thanks for reaching out to us about this issue. I'm sorry to hear that you are requesting a partial refund by mistake. That is understandably frustrating. If you escalate your dispute to a claim, you would receive a full refund if PayPal decides the case in your favor. Please note that you would likely be asked to send the item back to the merchant for a full refund at your own expense for shipping. 


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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Chadhew420
New Community Member
Did you figure out how to change the dispute amount if so could you please share with me because I did the same thing
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