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I purchased tickets from a seller for tickets to Oktoberfest. However, the funds are pending in her account and she won't send the tickets until the funds are no longer held. What do I do in this situation? The money left my account and I have sent two confirmation receipts to the seller but she doesn't want to send the tickets without the funds. I would prefer not to dispute it but somehow receive my tickets as soon as possible.
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If its the new seller hold then that information you have given is not correct.
If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
They are supposed to send your item promptly (trackable to prove delivery) and then their funds are released when tracking shows the item as DELIVERED + 1 days.
They are at no more risk now than if they had the funds in their bank account. The hold is to protect PAYPAL from new sellers that don't refund buyers in the event of a dispute. If that happens Paypal refund the buyer under buyer protection and Paypal would then limit the sellers account and chase them to pay those funds back to Paypal.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.
Send them this link.
Non-Ebay Sales.
https://www.paypal.com/us/brc/article/funds-availability
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If its the new seller hold then that information you have given is not correct.
If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.
They are supposed to send your item promptly (trackable to prove delivery) and then their funds are released when tracking shows the item as DELIVERED + 1 days.
They are at no more risk now than if they had the funds in their bank account. The hold is to protect PAYPAL from new sellers that don't refund buyers in the event of a dispute. If that happens Paypal refund the buyer under buyer protection and Paypal would then limit the sellers account and chase them to pay those funds back to Paypal.
Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.
Send them this link.
Non-Ebay Sales.
https://www.paypal.com/us/brc/article/funds-availability
Advice is voluntary.
Kudos / Solution appreciated.
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Send them some of the info in the post above + the link and give them a few days to respond or send the item.
Then file for non receipt, but you can keep it in the dispute stage for a while to allow them to post it and if they do not then escalate to a claim.
Advice is voluntary.
Kudos / Solution appreciated.
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