Purchased Hardware/Software tune in a bundle SOFTWARE TUNE IS INCORRECT

[soler18]

The seller has recently deleted all our private messages and has permanently banned me from his website, thank god the private messages were emailed to my GMAIL. I have text messages with all the proof of him stating the software is incorrect and not even for my specific vehicle model and he states I must wait a few months for them to develop a tune for my car, I have been asking the seller for a refund but he says refunds are off the table, He has provided me with lies which he told me on his website in private messages. since he deleted me and banned me I have some proof with the text messages and a local shop where I took my vehicle to ship my vehicle ECU software to him in California and he would ship it back in 24hours he stated. He lied as usual the purchase ended up being shipped and delivered in three weeks from when he received my parts. He completed the turbo hardware but the software was tuned with a profile used for a Porsche carrera and not a carrera S which is what I have. I need help ive already been scammed once and Ive lost to paypal's system.

[kernowlass · Accepted solution]

@soler18

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.