Purchase was shipped to a wrong address and I was denied a refund by PayPal.

[madeinhawaii]

I placed a claim on a purchase that I never received.  According to USPS tracking it was delivered to a different address as the label assigned to the tracking number showed a different name and address.   PayPal declined my dispute saying that tracking showed that it was delivered.  Of course it was, but not to me. The wrong tracking number was assigned to my product or there was a glitch in the label. 

What can I do? 

[sharpiemarker · Accepted solution]

@madeinhawaii 

You need to appeal the decision and provide convincing proof that the package associated to that tracking number was delivered to a different address. Get documentation from USPS (GPS delivery coordinates, image of address label, official document explaining the outcome of their investigation, etc.) saying so. Also file a report with ic3.gov and a police report and mail fraud with the USPS, pdf it and submit it to PayPal.

You can appeal within the resolution center or call customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[madeinhawaii]

I didn't see any option to appeal the final decision on PayPal.  I'll look again.