Purchase problem

msg64
New Community Member

I purchased a plastic face shield and received it later than advertised.  No communication from them.  Began resolution and it's still waiting for Paypal to resolve.  I have since received the item and the plastic is really wonky...when you look out of the shield things look a little distorted.  There is no way someone would be able to drive or work while wearing it.  I tried initiating a return from the business and they asked me for a picture of the item and then a video.  Sent both.  Their message to me was this was a "normal phenomenon".   It's not a lot of money out of my pocket but still (under $50).  I can't add notes to my already pending dispute or open a 2nd one. 

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