Purchase from fake web site

[Kam16]

Hi I have purchased clearly from a fake web site. No email order confirmation or responses contacting them. Contacted PayPal through the wrong section as unauthorised . Pay pal closed the case as it was authorised by me. Now I can not open a new case and correctly explain the situation. No response from conversations with customer services. I am more concerned for other people buying from this web site and getting no good. Must be other cases from this web site.

[sharpiemarker]

@Kam16 

Try contact via social media to ask customer service to let them know you opened wrong dispute and change it to Item Not Received:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (Worldwide): @AskPayPal 

Right now the only option is Messaging PayPal (as phone lines are closed) where responses can take a while due to reduced staff. Or, you can dispute through your card issuer if you paid with card.

[Kam16]

Hi Thank you!, I think I will try my credit card as understand pay pal are under staffed. I just Alison want this web site to be bought to their attention. Will be contact action fraud in the UK.