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Yesterday I made a purchase from a legitimate website and checked out using Paypal. Upon payment I was redirected to the website just to find out the cart still holds my item and the item is not purchased.
I immediately followed up with the website management and also filed a dispute as "unauthorized activity" with Paypal. Within minutes.
All was done using my mobile phone, so I chose the option for dispute that appeared to be the best described one.
Several hours later I checked the status of the dispute and found out that Paypal closed my case.
The message said:
Case Closed: Transaction not covered
Dec 13, 2020
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?