Purchase from Chinatera

Karenhanlon4451
Contributor
Contributor
I made a purchase March 5, 2020 from Chinatera. My order totalled $30.39. I have not heard a word from them since my purchase. I am worried because I have heard nothing. Can you contact them for me.
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11 REPLIES 11

kernowlass
Esteemed Advisor
Esteemed Advisor

@Karenhanlon4451 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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Karenhanlon4451
Contributor
Contributor
I made a purchase March 5,2020; from Chinatera Limited. It is now April 6, and I have not heard from them. Can this order be cancelled, and my money returned?
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Nakisarge
New Community Member
How did you get on? I have Not received and confirmation from them for my purchase.
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Lynn2020
Contributor
Contributor
After purchasing item was removed pretty sure I got scammed paid around $20 for mask and filters so mad at myself!
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Leanne2018
Contributor
Contributor
Have you had any joy getting a refund from this
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Buyerbeware1235
New Community Member
Me too. PayPal decided against me and for them.
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RyanK60
New Community Member
I have a cc charge but does not show up what it is for..4/16...Is this diamond painting? Only thing I ordered... Thanks
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jeffreyvalencia
Contributor
Contributor
me too i cannot see my purchase in pay pal
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Lynn2020
Contributor
Contributor
No package yet I think my contacts are not coming possible fraud?
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