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Purchase faulty, so can I claim a refund and how long for?

Purchase faulty, so can I claim a refund and how long for?

I opened a 'Case' on eBay for an item that is 'faulty' and unusable. The 'Case' was closed the day after and the seller has refused to the return.

The purchase was March 24th and the fault appeared about a week ago, (48days, ) so is there a time limit on claiming for a faulty item? If so, how long is the time limit? I think PayPal's are longer than eBay's? (30 days.) Can I claim for the faulty item via PayPal? (paid with paypal.)

 

I need to know if I can claim for it from Paypal or do I have to go to the Manufacturer's? (Three Year Warranty.)

3 REPLIES 3
Volunteer Advisor

Re: Purchase faulty, so can I claim a refund and how long for?

@Ancient_Flower 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

Re: Purchase faulty, so can I claim a refund and how long for?

@kernowlass  

 

Thank you for the answer, but I did say the item is 'Faulty', it seemed OK when it arrived, but no longer works.

 

So can I claim from the seller or does the complaint/claim have to go to the Manufacturer?

Highlighted
Volunteer Advisor

Re: Purchase faulty, so can I claim a refund and how long for?

@Ancient_Flower 

 

I know you said it was faulty, which is why i posted to show you how to open a dispute !!!


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.