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Hello, I purchased a pair of shoes from a website that was not https secure, took copyrighted photos from Nike, and when making the purchased the Paypal transaction routed to a Shopify account associated with a Rambler.ru email. I open a case with Paypal that the transaction was unauthorized maybe that was the wrong selection. I have contacted the seller listed in Paypal on Saturday, June 5, 2021, Tuesday, June 8, 2021 and Wednesday June 8, 2021 to cancel the order and to provide a status through the email provided by Paypal. I have a closed case that I'm unable to escalate now and I'm not sure how to contact Paypal to cancel this charge or what to do next.
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A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
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A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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