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Purchase Dispute

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Member

Purchase Dispute

Would anyone know how to create a dispute in a the resolution center where I made a purchase with the seller paypal account (before I created my own) for items not received after 7 weeks?

When I go to the resolution center it request the transaction # but I have a reciept, invoice and item number that I have attempted to use in its place but it coms back saying there is no information.

Thanks

1 REPLY 1
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Esteemed Advisor

Re: Purchase Dispute

@pjhanchett 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.