I bought an item at eBay through a credit card and seller sent me wrong item. So I opened a case to get a refund at eBay and the seller asked to close the case then he can send a proper item to me. So I believed and closed the case but it was fake and he just dragged time.
I soon realised that once I close a case then I cannot reopen it so I called resolution centre of eBay and an agent told me to Paypal.
So I opened a case through Paypal and Paypal investigated my case. I became am eligible to get a full refund if I return the postage.
So I went to post office and returned the postage with tracking number. The problem is because I opened this case through on the phone and made my Paypal account after it so this case is not linked to the Paypal account. So I called again and provided my case number and the tracking number that I have returned and sent the photo of receipt and returning postage to ‘paypalaureturns’ (I cannot type the whole email address here as somehow Paypal does not permitt to write this address) as an agent told me.
However I got an email that I need to prove showing I returned the postage. I have to prove it by 03/09/19.
