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I sell only e-vouchers in my website and the delivery is only through email and SMS. When a user claims 'Item not received' but actually delivered. What kind of proof is accepted ? The email and SMS sent proof was not accepted and the case is closed in favour of buyer. I would like to know anyone else faces this issue and what kind of proofs are accepted to make the case in favor of Seller .
Hi @Buydeal_eu, we hope you're doing well!
Here is the information or evidence you can provide for intangible items:
Purchasers email to where the goods were delivered.
Date and time when the goods were downloaded/delivered
Proof that your website was accessed by the buyer.
Purchasers IP Address.
Hope this helps! Stay Safe.