Product not received

[Blessed4ever]

I am so angry with PayPal. I rarely ever use this service, but I did recently to purchase a basketball hoop for my daughter. I never received it, the tracking # says it was delivered to a different address in another State. After filing a dispute with PayPal, the seller produced a different transaction number that says the basketball hoop was delivered to my address. So PayPal closed the dispute. Now I can't reach anyone to send them the file that I have and get my money back. No one is answering the phones due to Covid19. And my requests through the resolution center keeps coming back as CLOSED. Help!!!!!

[kernowlass · Accepted solution]

@Blessed4ever 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Blessed4ever]

Thanks much for your reply. I did not use a credit card, so the money was already paid out .

[JuBed]

Same issue. When you file an appeal, they will keep running around asking for more and more info and you will never get your refund. Instead they are protecting scammers.

[Ahlee9009]

Yeah the same problem. I’m disputed since 06 June until now the problem still not resolve. It seem they protecting scammer.

[Mommydava]

Exactly and this is why I’m closing my PayPal account after 20 years of use!