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Product not Received - PayPal extended resolution date 5 times now over 2 months

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New Community Member

Product not Received - PayPal extended resolution date 5 times now over 2 months

I reported a problem receiving a product.  PayPal has been reviewing the issue in the resolution center for over 2 months and keeps extending the time for resolution.  I have requested that the company return my money and all I get from PayPal is a notice that the supplier responded and now they need to know if I received the product.  Each time I respond that I have not received the product the resolution date is extended outward 1 to 10 days. 

How do I get my issue resolved?  Do I take PayPal to small claims court, do I start a class action against PayPal and the company I purchased the product from or do I wait out the apparently unending resolution process?

Thanks for any suggestions leading to resolving this issue.

2 REPLIES 2
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New Community Member

Re: Product not Received - PayPal extended resolution date 5 times now over 2 months

Did you ever get resolution? It seems many are having this issue. I think we should all stop using them.
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Contributor

Re: Product not Received - PayPal extended resolution date 5 times now over 2 months

It feels like PayPal is assisting the charlatans in playing with peoples money. I have an ongoing case and I just keep getting the runaround and they keep extending it out even though I have all the proof showing that the seller is a fraud even email correspondence and they keep extending. Just keep hounding PayPal everyday and you will get your money back. These frauds need to be shut down