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Problems with store refund on PayPal Mastercard

gustarhyme
Contributor

Problems with store refund on PayPal Mastercard

Hi, I was writing to try to get some possible feedback as I really am at a loss as to what to do at this point. To try to keep it short, I returned a jersey at **bleep** Sporting Goods on 1/3/21 and they ran my card and said the $130 refund would be issued to my PayPal MasterCard and as of 1/24/21, absolutely nothing is showing on my records. I contacted both **bleep** and PayPal and **bleep** responded that they looked into the transaction and said the transaction completed on 1/4/21 and they gave me a reference number and advised that I call PayPal to tell them what the reference number is so that my funds could be released. I called the customer service phone numbe[Removed. Phone #s not permitted]and the rep was actually pretty rude and said she wasn’t able to look into any issues like that and couldn’t help me at all with looking into if there is an actual chargeback ready to be released. So at this point, I really don’t know what to do or if there is anyone else I could contact or who really is responsible for helping to resolve this, either **bleep** or PayPal MasterCard? Thank you for any suggestions