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I am new to this forum and wondered if anybody can help. I ordered an item from 50flashsale.com on May 17. I never received the item. The UPS tracking number was for something not related to the sale or to my info. That package was delivered to a business, so it lists MY package as delivered. The seller will not answer my emails and the listed phone number is not valid.
I filed a dispute with PayPal's resolution center and it was almost immediately denied. I cant find out why, and there is a 1 1/2 hour wait to talk to someone. Can anyone out there help? Thanks.
I'm starting to think PayPal is implicit. This company's website (50FlashSale) shows an address that is the University of Buffalo's Health Sciences Library. The telephone number is a non-working number from California. The e-mail address provided is bogus. I too was denied almost immediately, and my appeal was denied also. PayPal is not easy to deal with in these situations. I guess as long as they're making their money they don't care. I went to UPS and they said they will have their security people look into this matter. I also filed a complaint on-line with the government through IC3.gov. I hope to hear something from either complaint. In the meantime, I have a call in to my bank to try to recover the money. Protection, huh, PayPal? Your computers can't do everything. But customer service is certainly becoming extict with the big on-line companies.
Hang in there. PayPal will cancel your complaint several times and Paypal will keep telling you they have a tracking number and the item has been delivered and never do any investigation. You will tell them the tracking number provided belongs to someone else, but PayPal will never call UPS to verify - just keep telling you "you lose". It doesn't matter to Paypal that the sellers phone doesn't work, or all emails are returned as undeliverable. There are no red flags to how many complaints they handle daily on this vendor? Just waiding through a system which diverts everything into categories and there is no category for fraud... If you set up your complaint as 'fraud" they will cancel your complaint saying "well, you willingly sent him money, so it can't be fraud". The catagory they like to shove you into is "item not received" so they can hang the reason for canceling your complaint is the bogus tracking number which they refuse to investigate?
Here's how to get results... First you have to call UPS since PayPal is refusing to do it and believe or not, they will provide you written confirmation on who that tracking number belongs to. Now you can forward that proof along with this article
Showing Better Business Bureau complaints on 10flashsale and PayPals blind protection of his little scheme. Paypal won't investigate anything and cares less the tracking numbers are bogus, and they have hundreds of complaints about this vendor. They just seem to go to sleep and cancel your case at every turn. Stay in there, persist, and you will prevail. PayPal is so blind it almost seems like they are aware of the fraud (they have to be) yet insist on helping the crook rather than protecting us from them.
I've been on hold for over three hours and never able to speak to a person. Just part of the test of how many rolling barrels you can jump before they wear you down and you give up. A better number is 877-569-1141.
Hang in there despite their lack of investigation or help you will prevail if you keep proving over and over to them this vendor is a crook. You'll be exhausted by the time you prevail, hang in there!