Problems with paypal not doing their job

[Ash912]

Anyone else having issues with paypal not upholding their buyer protection? I made a claim against a company back in June,I gave paypal screenshots, receipts, tracking numbers, and even pictures to prove the company ripped me off. After months of fighting to get my money, paypal sends me an email saying they closed my case because I failed to provide the tracking information they requested. Funny thing is, paypal refunded me the almost 30 bucks for the return shipping to this same company.... Yet closed me case with no refund due to me not providing the tracking. I am beyond livid. This company stole 77.03 from me and paypal has done nothing to get it back.

[kernowlass]

@Ash912 

Did you provide paypal with a tracking number?

Did tracking show the item as delivered or not?

[Ash912]

Yes, I have.... Numerous times. They have even refunded me the shipping I paid to send the item back to the company yet closed my claim sayin I never provided it.

[xavier-2003]

Many others have experienced the same sort of problem including myself.

Not being able to immediately contact CS added to my ill feelings.

My case was reviewed again and correctly resolved after making contact

  via Twitter DM. Click on the "Messages" link and search for

"Paypal Support".

[Ash912]

Thank you so much... I'm going to do that right now.