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Problem with my account. Nationality and claim money.

New Community Member

Problem with my account. Nationality and claim money.

I am living in the United States but I am brazilian and when I created my account I put where I live (Cascade, IA) but I did not put that I am american. Five days ago I got a refund and the money is "waiting for me" but I can NOT claim it because every time I try it asks for my SSN which obviously I do not have since I am not american. Does anyone know what I can do? I sent many DMs to Paypal Support on Twitter and sent emails to Paypal but there was no response.

1 REPLY
Volunteer Advisor

Re: Problem with my account. Nationality and claim money.

@Sampaio000

 

Paypal is country specific so you have to open a paypal account in the country you reside in and add an address / phone number / and bank accounts from within that country.

As you would never be able to verify a U.S account then I think you can say goodbye to your refund   Smiley Sad


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.