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Problem with dispute information

Contributor

Problem with dispute information

Hello, I'm writing here as I feel so frustrated trying to get problem resolve through messages... I opened dispute on PayPal, I sent item and filled form with tracking number. After I did it I realized that my tracking no is wrong, I don't know how but it doubled the number (if you know what i mean). It means that PayPal has wrong no and would be unable to resolve the case in my favour...I saw my item was already delivered so case hould be close soon but I have no message from PayPal... I tried to contact PayPal and informed the that this no is wron but nobody changed it in case details. Is there any other way to do it by myself or to contact Resolution Team directly??

 

1 REPLY 1
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Esteemed Advisor

Re: Problem with dispute information

@monikamocca 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.