Problem resolution

jlhudson
Contributor
Contributor

I ordered a specific product (iphone projector) and instead of receiving the item I ordered, I received a child's digital camera! I've contacted the company, who offered a 40% refund - what??  How is that acceptable? Then, I escalated it to a claim & the response from Paypal was that I needed to ship the item back to the seller.  Now, I'm glad to do that, but they want ME to pay for return shipping to China!  How is that in any way acceptable? I gave all the info for my order, even uploaded pictures of my order confirmation showing specifically what was ordered along w/ the item that was received & of course, they are not even related. I call Paypal and can't get anyone on the phone.  Not sure what to do, but do not see this as fair in any way. Please help!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jlhudson 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

If you buy from a business in the US then you can normally recover those return costs although most US businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jlhudson 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

If you buy from a business in the US then you can normally recover those return costs although most US businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
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