Problem Uploading Documents

purplehippy
Contributor
Contributor

I've been trying to upload a document to proof my address to remove a limitation. The document is in the correct accepted format and under the maximum size but when it uploads the 'next' button does not turn blue and I can't proceed. The other document has uploaded successfully

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2 REPLIES 2

purplehippy
Contributor
Contributor

I've now tried two different documents in png, jpg and pdf format. All under the maximum size and the same thing happening. Anyone else having the same issue?

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PayPal_paula
Moderator
Moderator

Hi purplehippy, 

 

I am sorry to hear you are having such issues uploading your documents. Please contact us directly so we can help you further with this and possibly provide you with an alternative link to upload your documents. To contact us just click on the "Help & Contact" link at the bottom of any PayPal page. 

 

I hope this helps, 

Paula 

 

 

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