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Previous PayPal transactions Did not Transition to my new account

Teresa112233
New Community Member

Previous PayPal transactions Did not Transition to my new account

I made 2 transactions through paypal that was offered on a company's website. Since I was not familiar with the companies I went through paypal with my credit card. Both I have filed disputes on (China companies) When I called to file disputes, the Paypal agent said to open a Paypal account online and these 2 transactions will appear on my new account. They have not and I used the exact email I used in the transactions. Anything I'm missing here?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Previous PayPal transactions Did not Transition to my new account

@Teresa112233 


You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.