Posting items back

[Mate5367]

I’ve receved a item that PayPal clearly knows is counterfeit as they have said I have won the case but need to post items back. First of all I’m disabled so will struggle to do this. Secondly I can’t afford the postage back to China even though I bought from a company in London Thirdly I’ve asked the post office and they have told me the item is not safe for posting due to it being counterfeit. I’ve asked you or the buyer to take responsibility for the postage and arrange a couriers to collect so that if any thing does happen while the item is in transit I’m not held responsible but you are still insisting that I post back. I will be in contact with trading standards.

[kernowlass]

@Mate5367

Your best bet is to read up on paypal buyer protection before you start buying so you know what is and what is not offered.

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option). It was your choice to buy from an international seller and take that risk.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Finally if you had provided written proof on company headed paper from a shop / company that sold / made that item OR trading standards and stated you had that proof when you opened the dispute then you would not have had to return the item. As its against the law to sell fakes Paypal don't 'always' expect you to return fake goods BUT the onus is on your to prove its fake first. (Otherwise every buyer would claim something was fake to save having to return it).

Paypals user agreement was approved by the FSA in the UK so not sure how reported them to trading standards will help to be honest.

[Mate5367]

The best bet is for pay pal to stop dealing with companies they know are con artists

[kernowlass]

@Mate5367

Well if they get enough disputes against them then Paypal does take action.

However maybe a lot of other buyers have been perfectly happy with what they ordered?

Maybe also do some research on what / whom you are buying from first?

Then read up on buyer protection to see how you are covered rather than complain that Paypal is doing exactly as it says it will do in the user agreement you agreed to when you opened your Paypal account?