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Postage refund

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New Community Member

Postage refund

I purchased a drone from a company which was faulty when it arrived. I sent it back within two days for a refund and the postage cost was nearly 12 pounds. I received my refund eventually but no return of postage costs. Paypal  resolution centre will not allow a dispute to be filed because I have a refund, does anyone know a way to resolve this . The company refuses to refund postage as it says I have not purchased anything from them sees very odd.

 

1 REPLY 1
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Esteemed Advisor

Re: Postage refund

@didou82 

 

You don't say which country you are in so hard to advise BUT did you activate the 'return shipping on us' option in your paypal account for your country?

If it was the UK as you are talking in pounds then this is the link below...

https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you did so before you made the transaction then click on that transaction in your paypal account and claim the postage costs back again....they refund up to £15.


Advice is voluntary.
Kudos / Solution appreciated.